Selecting the best musician or singer always is so hard and doesn’t have a specific method for evaluation. The purpose of this paper is to propose a multi–criteria decision making (MCDM) approach for selecting the best multi-role artist of rock bands. Multi-role is referred to a singer in a band who besides singing does some other key roles such as playing, composing, etc. One of the limitations of this study is primary selection of multi-role artists and this problem was solved by using the Delphi method. This study use some factors for evaluating that are selected among expert comment and literatures. Two MCDM methods are then used in the selection process. Analytic Hierarchy Process (AHP) is applied to determine the relative weights of evaluation criteria and the extension of the Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) is applied for ranking multi-role artists. This study can be used as a pattern for selecting other groups of music artists.

Universities have become complex organisations, and in the context of a developing nation such as South Africa, universities are transmuting into agents and engines of development. Despite universities’ of technology (UoTs) potential in poverty reduction as well as employment creation, especially for women, their contribution towards the latter has been limited. This paper argues for UoTs to shift focus towards education-specific millennium development goals – MDG 2 and MDG 3. By concentrating efforts on these MDGs, universities in developing countries not only would be able to address the problem of gender equity, but will become partners of socio-economic developments within their communities. The study involved in-depth interviews with senior personnel from two South African UoTs, students, and education officials. Findings suggest that UoTs have great potential in stimulating the South African education sector as well as gender equity. A conceptual model was subsequently developed.

The Balanced Scorecard (BSC) is a widely adopted performance management model first introduced in the early 1990s. More recently, it has been proposed as the basic for a strategic management model. The authors believe that by proposing a proper framework for structuring the process of establishing BSC and strategy mapping, it would be possible to follow the procedure in a more stepwise procedure.In this paper, we propose a Decision Making Trial and Error Laboratory (DEMATEL) framework, as a powerful group decision making model to build the structural relationships among the strategic objectives for a BSC that establish for universities in Iran. The analysis results indicate that internal process is the significant perspective of BSC for universities. Cost control in financial perspective, product quality in customer perspective, Currency of faculty and classroom material/ experiences in internal process perspective and Information Infrastructure in learning and growth perspective are the most essential factors in perspectives of BSC.

In Pakistan, the Doctor’s profession is considered gorgeous and dignified because it is directly related to the lives of human beings. In Pakistani society, there is general inclination that in Government hospitals, the patients are not properly treated by the doctors. The purpose of this study is to find out factors that influence level of job satisfaction among the workforce of Autonomous Medical Institutions of Pakistan and its effects on performance. The sample of the study is comprised of 200 doctors, nurses, administrative and accounts staff working in Autonomous Medical institutions in Punjab. 250 Questionnaires were distributed out of which 200 were received back and used for analysis. SPSS is used for data analysis statistically. It is concluded from study that facets such as: Pay, Promotion, Job Safety and Security, Working Conditions, Job Autonomy, Relationship with Co-Workers, Relationship with Supervisor and Nature of Work; affect the job satisfaction and performance.

Service quality in Indian Banking Sector is considered as main determinant of customer satisfaction. Before liberalization the banking sector in India was mainly dominated by nationalized banks. In the pre-liberalized era, the nationalized banks did not pay much attention on the service quality performance and customer satisfaction. After liberalization and implementation of the Narsimham Committee Report. Indian Banks are facing tough competition from the new private and foreign banks observing International Banking Standard. These new generation banks were characterized by the usage of modern information technology network and modern banking services, like ATM, debit card, online banking facilities. Customers have a wide ranging banking services offered and delivered by modern private sector banks and foreign banks. The need of hour for the Indian banking sector is to enhance their services quality and shore up their competitive capabilities, making the banks more market oriented and customer friendly. This present study is an attempt to focus on the service quality in Retail Banking and highlight the dimensions of quality banking service in the private sector banks and public sector banks.